Return and Refund Policy

Last updated: November 20, 2024

Thank you for shopping at JUST SHOP website and JUST SHOP app.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Application means the software program provided by the Company downloaded by you on any electronic device, named JUST SHOP

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SLAJ JUSSTSHOP ENTERPRISES PVT. LTD., 3rd Floor, Orchid Center, Sector 53, GURUGRAM, H.R. (INDIA) 122002.

Goods refer to the items offered for sale on the Service.

Orders mean a request by you to purchase Goods from Us.

Service refers to the Application or the Website or both.

Website refers to JUST SHOP, accessible from http://www.just-shop.in

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: justshopindia@gmail.com

By visiting this page on our website: http://www.just-shop.in/contact

By visiting this return and refund page of our website: http://www.just-shop.in and App

14 Day Replacement Guarantee*

 The 14 Day Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. If at the time of delivery and/or within 14 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

·         The Goods were purchased in the last 14 days

·         The Goods are in the original packaging

·         Product isn't used or damaged

·         Product must have the receipt or proof of purchase

·         Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within 14 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.

·         Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.

The following Goods cannot be returned:

·         The supply of Goods made to your specifications or clearly personalized.

·         The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·         The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·         The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

·         Damages due to misuse of product;

·         Incidental damage due to malfunctioning of product

·         Any consumable item which has been used/installed;

·         Products with tampered or missing serial/UPC numbers;

·         Digital products/services (Flute music downloads)

·         Any damage/defect which are not covered under the manufacturer's warranty

·         Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;

·         Jewellery which is 'made to order' on customer's request

On Clothing, Footwear and Jewellery, qualified sellers accept 14 day exchange subject to the following conditions:

Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.
Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
'Made to order' jewellery, Innerwear, lingerie, socks and clothing freebies are not covered under the return policy.
Damaged or defective clothing and footwear products are meanwhile covered by the 14 Day Replacement Guarantee.

If JUST SHOP has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then JUST SHOP may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.

JUST SHOP reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, JUST SHOP may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceives, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

1.        Seller can always accept the return irrespective of the policy.

2.      If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting us on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

·         Shipping was damaged

·         Item was defective

·         Item Dead on Arrival

·         Item(s) were missing

·         Wrong item sent

2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.

3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product; Seller shall be obliged to provide the replacement product to the Buyer.

4. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to info.justshopindia@gmail.com.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favor of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

SLAJ JUSSTSHOP ENTERPRISES PVT. LTD.

76-77 SHRI VISHNU VIHAR,

BEHIND MURALIWALA GARDEN,

AGRA ROAD, JAIPUR (RAJ.) 302031

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to them to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: justshopindia@gmail.com